JOB LOCATION: KISRA Empowerment Center, Dunbar WV
The receptionist/billing clerk makes a good first impression of KISRA to the public; provides excellent customer service; operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel; and completes a variety of administrative duties.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department
Retrieves messages from voice mail and forwards to appropriate personnel
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
Answers questions about organization and provides callers with address, directions, and other information
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Monitors visitor access and issues passes when required
Updates appointment calendars
Receives, sorts, and routes mail; maintains and routes publications
Receives payments for services and products
Handles deliveries & solicitors
Processes the mail
Places outbound calls for managers
Performs other clerical duties such as filing, photocopying, and collating.
Coordinates and oversees all aspects of Learning Division billing processes including but not limited to weekly customer billing and invoicing, billing all subsidy providers for services rendered, accepting, processing and properly recording customer payments
Provide weekly reports related to customer billing and payment activity such as delinquency reports
Complete Connect Reporting as required
Personal information on customers and staff is to be kept confidentially. Violation of this confidentiality can result in corrective action, up to and including dismissal according to KISRA policy and procedures.
RESOURCES AND METHODS:
Employee must know how to use a Microsoft Windows-based computer and software applications needed to perform duties (Microsoft Word, Excel, Outlook and the Internet). The individual must be familiar with the following office equipment: copier, fax machine, shredder, and scanner.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORKING CONDITIONS AND ENVIRONMENTAL ISSUES:
The receptionist must be an excellent face-to-face and telephone communicator.
The noise level in the work environment is usually quiet.
KNOWLEDGE, ABILITIES, AND SKILLS:
To perform this job successfully, the employee must be able to multi-task and perform each duty satisfactorily.
The receptionist/billing clerk reports to the Learning Division Director & Assistant Director.
Three month; semi-annual & annual reviews will be conducted by the Learning Division Director and Assistant Director.
EDUCATION AND EXPERIENCE:
A High School Diploma is required. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is preferred.
OTHER DUTIES AND RESPONSIBILITIES:
Any other duties as assigned by immediate supervisor(s).
KEY JOB COMPETENCIES:
To perform the job successfully, an individual demonstrates the following competencies:
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains opens to others’ ideas and tries new things; Addresses problems directly with the individual involved.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates actively in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
Planning/Organization – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality – Consistently arrives to work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Our Main Location
The Empowerment Center
131 Perkins Avenue
Dunbar, WV 25064
How to Contact Us
Phone: (304) 768-8924
Toll Free: (877) 34KISRA
Complete the Employee Application below and email your application,
cover letter and resume to:
*Applicants are subject to drug testing & background checks