KISRA Jobs 

Receptionist/Billing Clerk

JOB LOCATION:​  KISRA Empowerment Center, Dunbar WV

JOB SUMMARY:

 The receptionist/billing clerk makes a good first impression of KISRA to the public; provides excellent customer service; operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel; and completes a variety of administrative duties. 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:  
  • Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department 

  • Retrieves messages from voice mail and forwards to appropriate personnel 

  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable 

  • Answers questions about organization and provides callers with address, directions, and other information 

  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel 

  • Monitors visitor access and issues passes when required 

  • Updates appointment calendars 

  • Receives, sorts, and routes mail; maintains and routes publications 

  • Receives payments for services and products 

  • Handles deliveries & solicitors 

  • Processes the mail 

  • Places outbound calls for managers 

  • Performs other clerical duties such as filing, photocopying, and collating. 

  • Coordinates and oversees all aspects of Learning Division billing processes including but not limited to weekly customer billing and invoicing, billing all subsidy providers for services rendered, accepting, processing and properly recording customer payments 

  • Provide weekly reports related to customer billing and payment activity such as delinquency reports 

  • Complete Connect Reporting as required 

CONFIDENTIALITY:  

Personal information on customers and staff is to be kept confidentially. Violation of this confidentiality can result in corrective action, up to and including dismissal according to KISRA policy and procedures. 

RESOURCES AND METHODS: 
Employee must know how to use a Microsoft Windows-based computer and software applications needed to perform duties (Microsoft Word, Excel, Outlook and the Internet). The individual must be familiar with the following office equipment: copier, fax machine, shredder, and scanner.  

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORKING CONDITIONS AND ENVIRONMENTAL ISSUES:

The receptionist must be an excellent face-to-face and telephone communicator. 

The noise level in the work environment is usually quiet. 

KNOWLEDGE, ABILITIES, AND SKILLS:
To perform this job successfully, the employee must be able to multi-task and perform each duty satisfactorily. 

REPORTING RELATIONSHIPS:

The receptionist/billing clerk reports to the Learning Division Director & Assistant Director. 

REVIEW PROCESS: 
Three month; semi-annual & annual reviews will be conducted by the Learning Division Director and Assistant Director. 

EDUCATION AND EXPERIENCE:

A High School Diploma is required. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is preferred. 

OTHER DUTIES AND RESPONSIBILITIES: 

Any other duties as assigned by immediate supervisor(s). 

KEY JOB COMPETENCIES: 

To perform the job successfully, an individual demonstrates the following competencies: 

 Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

 

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealing with emotional topics. 

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains opens to others’ ideas and tries new things; Addresses problems directly with the individual involved. 

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates actively in meetings. 

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

 

Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. 

 

Planning/Organization – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans. 

 

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

 

Attendance/Punctuality – Consistently arrives to work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

 

Dependability – Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.  

 

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

Our Main Location

The Empowerment Center

131 Perkins Avenue

Dunbar, WV 25064

 

How to Contact Us

Phone: (304) 768-8924 

Toll Free: (877) 34KISRA 

Email: kisrainfo@kisra.org

Complete the Employee Application below and email your application, 

cover letter and resume to: 

ffeazell@kisra.org 

 

*Applicants are subject to drug testing & background checks 

KANAWHA INSTITUTE FOR SOCIAL RESEARCH & ACTION

131 Perkins Avenue  |  Dunbar, WV 25064

Call Us: 304.768.8924  |  Fax Us: 304.768.2194  |  Email Us: KISRAinfo@kisra.org

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