Program Manager -
West Virginia Healthy Relationship Initiative (WVHRI)
JOB LOCATIONS: Based upon four WVDHHR Operational Regions (Norther Manager/Southern Manager)
The Program Manager is responsible and accountable for the day-to-day operations, management, leadership and direction of the West Virginia Healthy Relationships Initiative (WVHRI).
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Responsible for the overall direction, administration, and execution of the program.
Provides management and monitoring to staff.
Assumes responsibility for day-to-day implementation, operations and reporting.
Monitors progress towards outcomes/objectives.
Ensures the effective implementation of curriculum.
Ensures that enrollment documents, pre and post tests and other program documents
are being completed thoroughly.
Ensures that assessments are being completed.
Executes evaluation plan.
Develops and maintains collaborations/partnerships with local DHHR Offices/SPOKES contacts.
Prepares program reports.
Monitors staff performance.
Ensures that enrollment packets and other program documents are being completed thoroughly.
Assigns staff to specific task and locations.
Coordinates Program Specialists services with state agencies and community-based organizations.
Establishes and maintains frequent contact with DHHR point of contacts.
Computes and maintains program performance data.
Oversee and perform outreach and public education regarding services provided by the WVHRI.
Advocate for and promote other KISRA services and programming.
Oversees the submission on data from work of Program Specialists in a timely fashion.
Prepares and submits program reports monthly, quarterly and annually to CEO.
Attends and participates in meetings with KISRA community partners and collaborators.
Adheres to all policies and procedures of KISRA.
The participants’ personal information shall not be shared with anyone outside of KISRA without their signed consent. Violation of this confidentiality can result in corrective action, up to and including dismissal according to KISRA policy and procedures.
RESOURCES AND METHODS:
Employee must know how to use a Microsoft Windows-based computer and software applications needed to perform duties (Microsoft Word, Excel, PowerPoint, Outlook and the Internet). The individual must be familiar with the following office equipment: copier, fax machine, shredder, and scanner.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORKING CONDITIONS AND ENVIRONMENTAL ISSUES:
Employee must be an excellent face to face and telephone communicator. Additionally, travel to attend meetings and conferences, as well as to develop and maintain strong networking relationships with collaborators is required.
KNOWLEDGE, ABILITIES, AND SKILLS:
To be successful in this position, the employee must be able to perform job functions outlined above satisfactorily. The ability to analyze program information is required in order to prepare reports. The manager will have extensive knowledge in project management, supervision and employee development.
SUPERVISORY RESPONSIBILITIES: The Program Manager is responsible for the direction and coordination of WVHRI Program Specialists. The manager carries out supervisory responsibilities in accordance with KISRA policy, procedures and applicable laws. These responsibilities include interviewing, training, planning, assigning, directing work, addressing complaints and resolving staff and participant problems. The manager also provides training, coaching and guidance to staff.
REPORTING RELATIONSHIPS: The Program Manager reports to the CEO. A monthly program report on activities is required.
REVIEW PROCESS: Annual reviews will be conducted by Program Manager.
EDUCATION AND EXPERIENCE:
A bachelor’s degree from an accredited university in a related field is required. A master’s degree is preferred. At least five years of experience including two years of staff management and/or supervisory experience is required. Additionally, experience in the non-profit sector is preferred.
Ability to manage multiple tasks simultaneously and thrive in an environment with multiple priorities.
Strong work ethic.
Ability to function effectively with peers and other associates with a demanding work environment.
KEY JOB COMPETENCIES:
To perform the job successfully, an individual demonstrates the following competencies:
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains opens to others’ ideas and tries new things; Addresses problems directly with the individual involved.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates actively in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness – Works within approved budget; Develops and implements cost-saving measures.
• Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes tasks correctly and on time;
supports organization’s goals and values.
• Judgment – Displays willingness to make decisions in a timely manner; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organization – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety/Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and material properly.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality – Consistently arrives to work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Ability to travel out of county when necessary with some overnight travel.
Ability to travel for activities such as meetings, classes, conferences and workshops in and out of the service area.
OTHER DUTIES AND RESPONSIBILITIES: Any other duties as assigned by Program Manager or CEO.
Our Main Location
The Empowerment Center
131 Perkins Avenue
Dunbar, WV 25064
How to Contact Us
Phone: (304) 768-8924
Toll Free: (877) 34KISRA
Complete the Employee Application below and email your application,
cover letter and resume to:
Please note in your cover letter if you are applying for the north or south position.
*Applicants are subject to drug testing & background checks